Refund policy

At Pretty Creekside Boutique, we want you to feel confident and comfortable in the pieces you purchase from us! However, if something doesn't work for you, we will do our best to make it right. Please read our policy carefully to understand how all returns are handled.

RETURN POLICY & GUIDLINES:

·       Store Credit Only:

           o   No refunds will be given by cash or card. Only store credit will be rewarded                              for approved returns through an emailed gift card.

·       Item Condition Requirements:

    • Items must be new, unworn, unwashed, and still have the original tags attached.
    •  No makeup, deodorant, perfume, pet hair, self-tanner, or any other marks and smells/odors can be present on the garment.
    •  Items that are NOT in new condition will be rejected without a refund.

·       Clearance & Final Sale Items

    • ALL clearance items are FINAL SALE.
    • Items bought during special promotions and sales are FINAL SALE.

·       Online Purchase Return Window:

    • Return must be started within 14 days of delivery.
    • Items must be mailed within 5 days of receiving your items.
    • All previously stated policies apply.

·        In Store Purchase Return Window:

    • Any items bought in store that you wish to return must be brought back within 14 days of the purchase date.
    • Items can be mailed back to our storefront if needed.
    • All previously stated policies apply.

Damaged/Defected Items:

  • All of our items are thoroughly checked for damages or defects before being sold to our customers. However, if you receive an item that is damaged, please let us know immediately.
  • Damages or defects must be reported within 2 days of receiving your items. If you do not contact us within this time frame, we will not be able to provide any kind of refund.
  • Email us at prettycreekside@gmail.com to report any damages or defects.

NON-REFUNDABLE ITEMS:

  • Jewelry
  • Hair Accessories
  • Hats
  • Bodysuits 
  • Undergarments
  • Skinny Syrups
  • Accessories

If you have any further questions about returns, you can reach out to us through messages on Instagram and Facebook (@theprettycreeksideboutique) or email us at prettycreekside@gmail.com.